Privacy

You do not have to provide your personal information to TD Ameritrade, but failure to supply certain information may result in us being unable to establish or continue a business relationship with you, or provide certain products or services to you.

There are several very important purposes for which we gather personal information. When you open an account, we gather information necessary to communicate with you about operating your account, to process transactions for you, and to comply with laws, regulations, rules and codes of practice applicable to us and our affiliates (who may be located anywhere in the world), including tax laws e.g. the requirements under Inland Revenue Ordinance, guidelines issued by the Inland Revenue Department of the HKSAR on automatic exchange of financial account information and relating to Foreign Account Tax Compliance Act (FATCA) of the United States, sanctions, anti-money laundering/counter terrorist financing or any other laws applicable to us.

You may be asked to provide the following personal data (without limitation) when applying for an account with TD Ameritrade or during the course of your ongoing relationship with us:

1. Name

2. Address

3. Telephone number

4. Email address

5. Information on Passport or identity card or identification document

6. Gender

7. Nationality

8. Place of birth

9. Date of birth

10. Occupation

11. Taxpayer identification number

12. Tax residence

We may also collect your approximate annual income, approximate net worth, and approximate worth, to assess your financial position.

TD Ameritrade obtains your personal information in the course of providing products and/or services to you, including and without limitation:

1. Your transactions

2. Account balance and activity

3. Your queries, complaints or comments

4. Personal data disclosed over the telephone

From time to time, TD Ameritrade collects personal data from third parties, for example, TD Ameritrade may obtain credit reports from credit reference agencies.

TD Ameritrade collects certain data automatically about its clients and other website users through the use of cookies, which are small text files sent from the Web server to your computer. Cookies help us to know you better by providing operational data we can use to aid your interaction with our website and improve its security, navigation, and usability. The information we collect in this way may, when combined with other information about you, constitute personal information. Such information may include your Internet Protocol (IP) address, browser type, operating system, Internet Service Provider (ISP), time stamps, transactions placed, products or services used, prior and following website you view, and banner ads you click. More information about cookies can be found in the section What about "cookies" and other tracking devices?

You directly provide to us the majority of information we collect. You do this by completing the account application and related documentation, placing a trade, sending us an email for questions or comment, contacting us by telephone, or submitting information in response to a survey, promotion, or special offer. Other ways we obtain information are (1) by observing your usage of the website,(2) by providing products and services to you, and (3) through other sources such as credit agencies, affiliates, and business partners. This information enables us to offer you products and services that should be of interest to you.

When you contact us by telephone, we may record telephone calls which may be retrieved and referred to for the purposes described in this statement.

Again, the trust of our clients is our most valued asset. Therefore, we use personal information appropriately to provide you quality service and security. The purposes for which your personal information may be used will vary depending on the nature of your relationship with us. Such purposes may include the following:

1. Processing and assessing applications or requests for products and/or services

2. Administering, maintaining, managing, and operating products and/or services provided to you

3. Confirming your identity and uniquely identifying you

4. Confirming the accuracy of the information collected

5. Understanding your financial situation better, evaluating your application, assessing the risks that we are assuming, and reviewing claims submitted to us

6. Any purpose in connection with any claims made by or against or otherwise involving you or other clients in respect of any products and/or services including but not limited to making, defending, analysing, investigating, processing, assessing, determining, or responding to such claims

7. Providing brokerage services, custody services, and other services under the terms and conditions of the account(s) you hold with us

8. Performing any functions and activities related to the services described in (g) above including but not limited to general servicing and maintenance of online and other services

9. Researching and/or designing products and/or services for clients, and promoting, improving, and furthering the provision of products and/or services

10. Making disclosure under and/or complying with the requirements of any law, rules, regulations, codes of practice, guidelines, or guidance of any jurisdiction which are binding on or applicable to TD Ameritrade or any member of the TD Ameritrade Group (whether within or outside Hong Kong) including but not limited to making disclosure to local or foreign regulators, governmental bodies, courts, or other parties in legal proceedings, industry recognised bodies (whether within or outside Hong Kong) such as federations or associations of insurers, credit reference agencies, or auditors

11. Complying with any contractual or other commitment or arrangement with local or foreign regulators, governmental bodies, or industry recognised bodies (whether within or outside Hong Kong) that is assumed by or imposed on TD Ameritrade or any member of the TD Ameritrade Group by reason of its financial, commercial, business or other interests or activities in or related to the jurisdiction of the relevant local or foreign regulators, governmental bodies, or industry recognised bodies

12. For operational purposes, credit assessment, credit scoring models or statistical analysis (including in each case, behaviour analysis and evaluation on the overall relationship with the TD Ameritrade Group which includes using such data to comply with any obligations, requirements, policies, procedures, measures or arrangements for sharing data and information within the TD Ameritrade Group and/or other use of data and information in accordance with any TD Ameritrade Group-wide program for compliance with sanctions or prevention or detection of money laundering, terrorist financing or other unlawful activities), whether on the data subjects or otherwise

13. Exercising any rights TD Ameritrade may have in connection with the provision of services

14. Conducting identity and/or credit checks

15. Determining any amount of indebtedness owing to or from you, and collecting and recovering any amount owing from you or any person who has provided any security or undertaking for your liabilities

16. Enabling an actual or proposed assignee, transferee, participant or sub-participant of the rights or business of TD Ameritrade or any member of the TD Ameritrade Group to evaluate the transaction intended to be the subject of the assignment, transfer, participation or sub-participation

17. Purposes specifically provided for in any particular service offered by TD Ameritrade;

18. Any purposes relating to the above (including seeking professional advice) or any other purposes in accordance with the general policies of TD Ameritrade or any member of TD Ameritrade Group as set out in notices, circulars, or other terms and conditions made available by TD Ameritrade or any member of the TD Ameritrade Group to you from time to time

With your consent (which includes an indication of no objection), TD Ameritrade may use your personal information for direct marketing purposes. The personal information that TD Ameritrade may use includes your name, gender, date of birth, phone number, fax number, email address, correspondence address, residential address, part of identity card or passport number, and information about the products and/or services purchased or applied for, including the distribution channels (including their individual advisors or intermediaries) through which the products and/or services were purchased or applied for. TD Ameritrade may use this personal information to market financial products and services, and reward and loyalty programmes in connection with such products and services. TD Ameritrade may also market the products and services of the co-branding partners of us and our affiliates from time to time.

With your consent (which includes an indication of no objection), TD Ameritrade may also provide personal information to its affiliates (who are banks, brokers, funds and other financial institutions and service providers) for direct marketing purposes. Such affiliates may use this personal information to market other financial products and services, and reward and loyalty programmes in connection with such products and services. They may also market the products and services of their co-branding partners from time to time.

TD Ameritrade may not so use or provide personal information without your consent or indication of no objection. TD Ameritrade will ask for your consent or an indication of no objection upon account registration.

You can opt-out of direct marketing at any time, free of charge, by the following methods:

Contact us by phone at +852 2374 7888

Write to us at: TD Ameritrade ATTN: The Privacy Officer, Suite 1211-13, Two Pacific Place, 88 Queensway, Hong Kong.

Send an email to opt-out@tdameritrade.com.hk with the words "opt-out" in the subject line from the email account associated with your account(s).

An opt-out election made by one account owner of a Joint account is applicable to all account owners of the Joint account. An opt-out election must be made for each separate account you hold at TD Ameritrade. If you wish to opt-out of direct marketing in respect of all accounts, please state that you wish to opt-out of direct marketing in respect of all accounts held by you.

The cornerstone of our Privacy Statement is the commitment to keep our clients' personal information confidential. TD Ameritrade does not sell, licence, lease, or otherwise disclose your personal information to any third party for purposes of marketing by the third party, or for any reason, except as described below.
We may transfer your personal information to the following persons and/or entities (whether within or outside Hong Kong) for any of the purposes described in this statement:

1. Any person in connection with any claims (whether within or outside Hong Kong) made by or against or otherwise involving clients in respect of any services
2. Any agent, contractor, or third party service provider who provides account processing, fulfilment, administrative, telecommunications, information technology, payment, data processing or storage, marketing, mailing, printing, telemarketing, client satisfaction analysis, or other services to TD Ameritrade or any member of TD Ameritrade Group in connection with the operation of our business, including any custodian, administrator, investment manager, investment advisor, or distributor
3. Any credit reference agencies or, in the event of default, any debt collection agencies
4. Any advisor (including his or her employees) or other intermediary (including their employees)
5. Reinsurers and medical service providers
6. Your employers
7. Any person which has undertaken to TD Ameritrade or any member of the TD Ameritrade Group to keep such personal data confidential
8. Any actual or proposed assignee, participant or sub-participant of the rights or business of TD Ameritrade or the TD Ameritrade Group
9. Any member of the TD Ameritrade Group (who may be located anywhere in the world) if the information is required to provide a product or service you have requested, for operational purposes (for example, to enable us to manage data and provide our products and services efficiently), or if required to comply with any laws, rules, regulations, or codes of practice anywhere in the world
10. Any person to whom TD Ameritrade or any member of the TD Ameritrade Group is under an obligation or otherwise required to make disclosure pursuant to any contractual or other commitment or arrangement with local or foreign regulators, government bodies, or industry recognised bodies (whether within or outside Hong Kong) that is assumed by or imposed on TD Ameritrade or any member of the TD Ameritrade Group by reason of its financial, commercial, business, or other interests or activities in or related to the jurisdiction of the relevant local or foreign regulators, governmental bodies, industry recognised bodies.

With your consent, which includes an indication of no objection, we may share personal information about you with our affiliates, to inform you about additional products, services, or promotions that may be of interest to you (please see the section above What type of direct marketing does TD Ameritrade conduct?).

If you decide to participate in certain promotions and special offers, the promotion may require us to gather and share your personal information or may require you to supply personal information to the promotion sponsor or administrator, which may be a third party. For example, a referral program may require that we provide your name as a reference to a prospective client. It is always your choice whether or not to participate. If at any time you choose to purchase a product or service offered by another company, any personal information you share with that company will no longer be controlled under our Privacy Statement.

We do not share personal information with non-affiliated third parties for marketing purposes without your prior permission. If you give permission, which includes an indication of no objection, for your personal information to be shared with non-affiliated third parties for marketing purposes, you can opt-out at a later stage, in which case we would cease providing your personal information and ask the third parties to cease direct marketing to you. You can opt out by the methods described above (see What type of direct marketing does TD Ameritrade conduct?).

No. We are not responsible for the privacy policies or the content of sites we link to and have no control of the use or protection of information provided by you or collected by those sites. Whenever you elect to link to a co-branded website or to a linked website, you may be asked to provide registration or other information. Please note that the information you are providing is going to a third party and you should familiarise yourself with the privacy policy provided by that third party.

We have made a significant investment in leading-edge security software, systems, and procedures to offer you a safe and secure trading environment and protect your personal, financial, and trading information. While no security system is absolutely impenetrable, we are constantly reviewing, refining, and upgrading our security technology, as new tools become available.

When you open an account with us, you are issued a unique account number. You will also create a unique username and password to access the website. Remember: you are ultimately responsible for maintaining the secrecy of your account number, username, and password. We strongly recommend that you do not disclose this information.

On our secured website, we use technology to encrypt information transmitted by or to you through our website. We use VeriSign™ certificates to authenticate our website, allowing you to verify that you are connected to our website. In order to activate this technology, you need to utilise a browser like Firefox®, Safari®, or Microsoft® Internet Explorer. We recommend that you choose a browser with strong encryption capabilities.

We use cookies to assist us in securing your account activities, to enhance the performance of our website, to aid your interaction with the website, and to better understand you and your needs and preferences. Cookies are small text files sent from the Web server to your computer. The information we collect includes your Internet Protocol (IP) address, browser type, operating system, Internet Service Provider (ISP), time stamps, transactions placed, products or services used, prior and following website you view, and banner ads you click.

Cookies used by TD Ameritrade do not contain account, username, or password information. You can set your browser to reject cookies, although doing so may result in certain loss of functionality, for example banner ads may not display properly. Cookies also may be placed by third parties when you access their sites through linking from this website. We do not have access to these cookies or any information that these cookies may contain. Please contact the third-party site for more information on these cookies. Although we encourage third parties to adhere to appropriate privacy policies and standards, we are not responsible for the actions or policies of such parties.

TD Ameritrade may share website usage information about visitors to the website with reputable advertising companies for targeting our Internet banner advertisements on this site and other sites. For this purpose pixel tags (also called clear gifs) may be used to note the pages you've visited. These advertising companies have their own privacy policies. You can learn more and control how these companies collect information on web pages across the internet at http://www.networkadvertising.org/choices.

To administer and improve the TD Ameritrade website, we may use a third party to track and analyse usage and volume statistical information, including page requests, form requests, and click paths. All data collected for this purpose is owned and used by TD Ameritrade. The third party may use cookies to track behaviour and may set cookies on behalf of TD Ameritrade.

Yes. Personal information may be reviewed, changed, or corrected at any time through your account settings. You are responsible for maintaining the accuracy and completeness of your personal information. We urge you to review your information regularly to ensure that it is correct and complete.

You also have the right to check whether we hold personal information about you and to request access to or correction of your personal information. Please address your requests in writing to help@tdameritrade.com.hk.

In the event TD Ameritrade materially changes this Privacy Statement, the revised Privacy Statement will promptly be posted to the website and we will provide notice to you of such changes. Additionally, this Privacy Statement has an effective date displayed in the lower right corner indicating when it first came into effect. You should review this Privacy Statement periodically to remain informed of any changes. Each revised Privacy Statement will apply immediately upon posting (unless stated otherwise).

In accordance with the provisions of the Ordinance, TD Ameritrade has the right to charge a reasonable fee for processing any data access request. Requests may be made in writing to help@tdameritrade.com.hk.

We're strongly committed to our relationship with you and want to be sure you understand the steps we have taken to protect your personal information. If you have any questions, complaints, or comments, please call us at +852 2374 7888 or email privacy@tdameritrade.com.hk.