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FAQs

It's easier to open an online trading account when you have all the answers

Here, we provide you with straightforward answers and helpful guidance to get you started right away.

New Account FAQs

How do I open an account?

What is the minimum deposit required to open an account?

How do I find out my application status?

What is document request?

Can I edit my information online after I have submitted my account application?

How do I submit application documents?

How can I locate my account number?

Do you offer accounts for corporates, investment clubs, or trusts?

Can U.S. citizens open an account?

What is Two-Factor Authentication (2FA)?

How do I enable 2FA?

Deposit and Withdrawal FAQs

How do I fund my account?

When will my funds be available?

I have funded my account. When can I start trading?

Can I transfer securities from another brokerage firm to fund my TD Ameritrade Hong Kong account?

How do I request a withdrawal from my account?

Trading FAQs

I have funded my account. When can I start trading?

What type of products can I trade with TD Ameritrade Hong Kong?

What is forex? Can I trade forex with TD Ameritrade Hong Kong?

Can I trade mutual funds at TD Ameritrade Hong Kong?

What are the trading hours for stocks and options?

Can I trade the extended hours market in the U.S.?

What are basic order types?

How is Day Trading Buying Power (DTBP) calculated?

What is a "pattern day trader"?

How do I know that I have been assigned on a short option?

How do I exercise an option contract prior to expiration?

Please explain automatic exercise at expiration

What are regulatory fees?

Can I place orders over the phone?

What does “buying power" mean?

What does "net liquidity" mean?

What is "negative net liquidity"?

What is "negative unsecured buying power"?

Account Services FAQs

How do I update my email address?

How do I update my address?

How can I reach you by phone?

How will I receive my monthly account statement?

Can I access my past account statements?

How can I access my account statement and contract notes?

How do I designate limited trading authorisation?

Does TD Ameritrade Hong Kong provide tax advice for customers?

Will TD Ameritrade Hong Kong give investment or trading advice?

Can I link my account?

What is the amount of insurance protection on my account?

What are TD Ameritrade Hong Kong's commission rates?

What are stock borrowing fees?

What is the options regulatory fee (ORF)?

Who is TD Ameritrade, Inc.?

Who is TD Ameritrade Futures & Forex LLC?

Technical Support FAQs

Why can't I see the document upload link?

How do I install the thinkorswim platform?

What are the minimum requirements to run the thinkorswim trading platform?

I’m experiencing difficulty while attempting to download or use the thinkorswim platform at work or public network. What can I do?

What happens if my Internet connection is disrupted while I am logged in to the thinkorswim software?

Do I need to have the TD Ameritrade Hong Kong website running to use the trading platform?

Why is my username and/or password being rejected?

Get up to 100 commission-free trades*

Connect with us on WeChat

Open your WeChat app, select "Discover," and click "Scan" to scan the QR code.

 

Or, search "TDAmeritrade德美利" in WeChat.

QR code for TD Ameritrade WeChat account